We value the satisfaction of our customers, therefore, want to make our return policy as easy as possible. Returns and exchanges must be made between 7-14 days after package is received by customer. All returns and exchanges must first be approved via email at email@example.com before shipping the product(s). You will receive an email approving the return or exchange with specific instructions to proceed with shipping the product(s) back to us. Worn or defective items cannot be returned or exchanged. If an item was defective when you first received it, it must be reported via email 2-4 days after delivery. Please contact us if you have further questions and we will gladly assist you.